Refund policy
At Grimora, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused and in the same condition in which you received it.
- In its original packaging, where applicable.
- Accompanied by proof of purchase or your order number.
Certain items may not be eligible for return, including personalized products, final-sale items, gift cards, and products that cannot be returned for hygiene or safety reasons, where applicable.
How to Request a Return
To request a return, please contact us at support@grimora-ofc.com with:
- Your order number.
- The reason for the return.
- Photos of the item, if it is damaged, defective, or incorrect.
Do not send an item back before receiving return instructions from our support team. We will provide the appropriate return address and instructions after reviewing your request.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong product, or no longer want it, the customer is responsible for the return shipping costs, unless otherwise agreed in writing.
If the item is defective, damaged during transit, or we sent you the wrong product, please contact us before returning it. We will review the issue and, where appropriate, provide a suitable resolution, which may include a replacement, refund, or return-shipping assistance.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at support@grimora-ofc.com as soon as possible, preferably within 7 days of delivery.
Include your order number and clear photos or videos showing the issue so we can investigate and assist you.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective item, or another circumstance covered by applicable law.
If you have not received an approved refund after the expected processing period, please contact us at support@grimora-ofc.com.
Exchanges
We do not currently guarantee direct exchanges. If you need a different item, you may request a return and place a new order, subject to the applicable return conditions.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@grimora-ofc.com.
We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and the standard return process may apply.
Contact Us
For questions about returns or refunds, please contact:
Grimora
Email: support@grimora-ofc.com