Shipping policy
At Grimora, we work to process and ship orders as efficiently as possible. This Shipping Policy explains our order processing and delivery timelines.
Order Processing
Orders are generally processed and dispatched within 1–2 business days.
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends or holidays will generally begin processing on the next business day.
During periods of high demand, promotions, holidays, or unexpected operational circumstances, processing may take longer than usual. If a significant delay affects your order, we will make reasonable efforts to notify you.
Delivery Time
Our estimated delivery time is:
7–15 business days after dispatch.
This is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, and other circumstances beyond our control.
The processing time is separate from the delivery time. Therefore, the total estimated time from placing an order to delivery is generally:
8–17 business days.
Shipping Rates
Shipping rates, if applicable, are displayed at checkout before you complete your purchase.
Any free-shipping offers, minimum purchase requirements, or promotional shipping conditions will be stated on the website or at checkout.
Order Tracking
When tracking information is available, we will provide it by email or through your order details.
Please allow some time for tracking information to appear after dispatch. In some cases, tracking updates may take several business days to become visible.
Delivery Delays
Delivery estimates may be affected by:
- Carrier delays.
- Severe weather.
- Public holidays.
- Customs processing.
- Incorrect or incomplete shipping addresses.
- High shipping volumes.
- Other circumstances beyond our control.
If your order is delayed, please contact us at support@grimora-ofc.com with your order number so we can assist you.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect address, contact us as soon as possible. We will do our best to update it before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Grimora is not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.
Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or marked as delivered but cannot be located, please contact us at support@grimora-ofc.com.
We will review the tracking information and, where appropriate, work with the carrier to investigate the issue.
Please note that carrier investigations may take time, and the available resolution may depend on the circumstances and applicable carrier procedures.
Customs and Import Fees
For international shipments, customs duties, taxes, or other import charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Grimora is not responsible for delays caused by customs authorities.
Contact Us
For shipping questions, please contact:
Grimora
Email: support@grimora-ofc.com